Privacy Policy
How we collect, use and protect your information.
Last updated: March 2026
1. Who we are
Pawfect Taxis provides pet transport services across Leicestershire, the East Midlands, and surrounding areas.
If you have any questions about this policy, you can contact us at:
Email: info@pawfecttaxis.co.uk
2. What information we collect
When you use our website or contact us about a booking, we may collect:
- Your name
- Your phone number, including WhatsApp if provided
- Your email address
- Pickup and drop-off addresses
- Journey details
- Pet details and any notes you provide
- Payment-related information where applicable
3. How we use your information
We use your information to:
- Provide quotes and bookings
- Communicate with you about your journey
- Deliver our pet transport services
- Manage payments and booking records
- Improve our service and day-to-day operations
We do not sell your personal data.
4. Cookies
Our website uses minimal cookies or local storage items to ensure the website works correctly and to improve your experience. We do not currently use advertising or tracking cookies for marketing purposes.
5. Data sharing
We may share information only where necessary to operate our service, for example with:
- Payment providers
- Mapping and route services such as Google Maps
- Website, hosting or infrastructure providers
We only share the information needed for those services to work.
6. Data storage
Your information is stored securely and only kept for as long as necessary to provide our services, maintain booking records and meet legal or accounting obligations.
7. Your rights
Under UK data protection law, you may have the right to:
- Request access to the data we hold about you
- Ask us to correct inaccurate information
- Request deletion of your information where appropriate
To exercise any of these rights, contact us at info@pawfecttaxis.co.uk.
8. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.